If your AC has stopped working, and the temperature in your house is on the rise, finding an air conditioner repair service is likely at the top of your list.
When trying to find a repair technician to come and service your AC, you might be wondering how to ensure the one you hire is reliable, professional and knowledgeable.
Many people in the field may not be the best fit for your needs, and finding a reputable company may leave you feeling overwhelmed.
When deciding on your AC repair service, here are six things you should look for before hiring.
6 Things to Look For When Hiring an Air Conditioner Repair Service
Getting your AC services shouldn’t be difficult, especially when you need emergent care!
To make it easy, look for these six things when considering any air conditioner repair service.
1. Look for Experience
Experience in the field is essential for a service technician to develop a well-rounded knowledge base. These years of experience can help ensure your technician can easily diagnose and fix your system’s issue.
With so many AC systems on the market, it’s essential you can feel confident the tech you hire is capable of working on your model, ensuring your unit is repaired skillfully and in a timely manner.
2. Ensure They’re Licenced
Not every AC technician is properly licenced, and if the one you hire isn’t, you may find yourself spending unnecessary money on subpar service or ending up with a unit that’s still faulting out after the service call!
It’s essential that your service professional be properly trained and certified to be conducting service on AC units and is aware of the current HVAC codes in the area. This will ensure that they can reliably provide the service you’re looking for and won’t do additional damage to your unit in the process.
3. Are They Bonded and Insurance?
Before hiring any company, you’ll need to ensure that they have insurance coverage for all their technicians.
Mistakes happen, even to the most experienced service techs, and being prepared for them is a mark of a company that values its clients.
When you have a service professional come to your home to repair your AC, you want to feel comfortable knowing that your unit, and home, are protected should anything go wrong.
A company that exclusively hires licenced and bonded technicians are the only way to go when it comes to ensuring quality service.
4. Ask About Guarantees or Warranties
If a company doesn’t stand behind their service or equipment, it’s a telltale sign that customer satisfaction isn’t high on its priority list.
Before hiring a company to service your AC, ask if they offer warranties on their work or if there is a guarantee, they provide to their customers. Your satisfaction should be important to them, and it’s essential they value your experience and back the services they are offering after they’ve left your home.
5. Look for Positive Customer Reviews
Past customers can be brutally honest, and their experiences can be incredibly valuable in highlighting the company’s expertise.
While many companies will showcase their positive reviews on their websites, do your due diligence and scour their google reviews as well! These reviews will help you get a better understanding of their work, professionalism, and their customer satisfaction!
If there’s no way to find reviews on a company or service technician, they’re likely not a reliable option.
6. Do They Offer Free Estimates or Quotes?
Any company that provides excellent customer service will want to ensure they’re providing a quote that’s accurate without charging you before they’ve scheduled and completed the work.
If a company insists there is a fee to give you a quote, you’ll be better off moving to another service provider.
You’ll also want to ensure the company you choose implements standard rates and doesn’t charge by the hour.
You shouldn’t be paying a higher amount simply because the technician stretched out your service time. You should have peace of mind that your quoted price will hold up, and you won’t be hit with any surprise costs after they’ve completed the service!
Air Conditioner Repair Service in Cambridge
If your AC needs repair, or you’re looking to schedule an installation before summer arrives, the team of experts at Service 1st Heating and Cooling can help.
We’re a locally owned and operated company serving Cambridge and the surrounding areas, providing a range of services from emergency repairs to installations and duct cleaning, ensuring your home is as comfortable as possible.
Your satisfaction is our top priority. We only hire the most qualified technicians to support your community, offering exceptional, reliable service across the area.