A: No. When you call Service 1st, you’ll always speak directly with a local employee. We don’t use call centres or automated menus—just friendly, knowledgeable people who are part of our Service 1st family.

A: We proudly serve homeowners throughout Cambridge, Kitchener, Waterloo, Guelph, Woodstock, and the surrounding communities. As a local, family-owned company, we take pride in supporting our neighbours with dependable, personalized service.

A: Yes! We offer emergency service for heating and cooling issues. If your furnace stops working in the middle of winter or your A/C fails during a heatwave, our local team is ready to respond.

A: Absolutely. Our maintenance plans are designed to keep your heating and cooling systems running smoothly year-round, helping you avoid breakdowns and costly repairs. Regular tune-ups also help improve efficiency and extend the life of your equipment.

A: We service and install all major HVAC brands. Whether your system is newer or older, our technicians are fully trained to handle it with care and expertise.

A: We’re big enough to handle all your home’s heating and cooling needs but small enough to give you the personal attention you deserve. When you call, you’ll talk to a real person, not a machine, and you’ll always be treated like family.
 money and improve comfort.