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  • Prod Heating

    100% Risk Free Guarantee

5 Reasons You Can Trust Service 1st For Your Home Comfort Needs

1. 100% Risk Free Guarantee*

Bryant is so confident in their Factory Authorized Dealers that they back both product and performance with a 100 percent satisfaction guarantee.

100% Satisfaction Guarantee* -- This is a policy that ensures the homeowner won't be stuck with a lemon unit or a unit that is not meeting their needs or expectations. If an owner calls in, after an install has been completed, and states that they are unhappy with the unit, we will set an appointment for our technician and the Bryant factory rep to inspect the troubled unit. Once it has been declared to be a unit that meets guidelines for the policy to be invoked, the customer has the right to a refund or a replacement.

*This guarantee will be provided, in writing, by your Factory Authorized Dealer. Applies for one year from the date of installation on residential add on and replacement installs only. Subject to conditions and limitations. See your Factory Authorized Dealer for details.

2. No Lemon Guarantee

If the air conditioner compressor* fails during the first (5) years of operation we will replace the entire condensing unit. At no cost. If the furnace heat exchanger* fails in the first (5) years of operation we will replace the furnace at no cost.

*Note: Maintenance as required by the manufacturer must be performed annually.

3. Lifetime Duct Work Guarantee

We employ a licensed sheet metal mechanic and use our own sheet metal equipment. Thus we can ensure quality workmanship. Along with this we seal the gap between the furnace and the plenum with mastic sealer which provides an air tight seal and effectively minimizes air loss at the plenum.

4. Workmanship Guarantee

Our technicians are the best in aptitude, attitude and workmanship. They will treat your home with the respect that it deserves and complete the job on time. They wear shoe covers and will use floor runners in hallways, stairs and work areas and will clean up when the work is completed. They will not swear or smoke on your property. If they have not performed in accordance with these policies, we will do whatever it takes to make it right.

When you work with Service 1st Heating and Cooling as a Bryant Factory Authorized Dealer, you'll find that we will go above and beyond to deliver both value and comfort. Service 1st has the North American Technician Excellence (NATE) certification. Service technicians must undergo extensive training and pass vigorous industry exams in all facets of HVAC in order to attain this industry-recognized certification. When a Service 1st technician steps into your home, you are getting a technician who has demonstrated exceptional levels of knowledge. Bryant requires their dealers to attend training on Bryant products. Service 1st employees attend these training sessions along with further training in their own in-house training facility.

5. Energy Reduction Guarantee

You will save up to 25% on your heating or cooling costs (gas and hydro)or we will refund the difference of your savings not realized during the first year of operation. Note: seasonal temperature must be comparable from previous season to current season. The Energy Guarantee only applies with the purchase of Energy Star rated equipment.


Questions? Concerns? Feedback? Feel free to drop us a line any time and we will get back to you as soon as possible.